As an Official Selling Partner App, the InfiPlex Inventory & Order Management System (OMS) offers a robust, cloud-based API connection designed to bridge your global AliExpress seller account with your internal business operations. Built to eliminate manual processes and eliminate overselling, our enterprise-ready software completely automates real-time, multi-channel inventory synchronization, global order routing, and rapid fulfillment tracking updates. Whether you are scaling a fast-growing retail business or routing multi-currency marketplace sales into platforms like NetSuite or a preferred 3PL, the InfiPlex AliExpress integration delivers a centralized command center. Backed entirely by our specialized, USA-based programming and support team, this integration gives you the stability and automated infrastructure needed to comfortably scale your cross-border and local eCommerce operations. Below, we have answered the most common technical and operational questions to help you seamlessly launch and manage your AliExpress connection.
If you have a question that is not answered here, please contact us with your additional questions.
InfiPlex connects with your seller account, allowing you to manage all aspects of your orders.
After signing up for one of the seller packages, our Support Team will set up your OMS site in 1-2 business days. You can then access your InfiPlex OMS site and easily connect your AliExpress Seller account to start managing orders and inventory.
The InfiPlex Support Team will work with you to help configure your AliExpress connection and help with your OMS configuration.
It typically only takes 2-3 business days to get connected with your AliExpress seller account to start pulling orders, managing shipping, and updating inventory. 1-2 Business days after singing up for your InfiPlex package, InfiPlex Support will help you get the OMS connected to AliExpress and configured to start managing inventory. Confiuration help includes product SKU set-up and shipping integrations set-up.
The InfiPlex Support Team will assist you with the initial onboarding for AliExpress order management, including the configuration of SKUs and system training. Remember, we're here for you even after the onboarding process, providing ongoing support whenever you need it.
InfiPlex offers you the flexibility to configure your shipping preferences. You can choose to ship directly from InfiPlex or integrate with your 3PL or WMS for efficient shipping management.
Yes, you can quickly and efficiently ship your AliExpress orders from your InfiPlex OMS App. New orders appear on the Order List page, where you can purchase a label with just a few clicks. Order Automation is also available to automate purchasing labels for new orders.
InfiPlex can integrate with many Carriers in the United States and around the world (100+), including DHL, FedEx, UPS, and USPS.
Part of the InfiPlex configuration is defining user access for each warehouse. Below are the different roles currently availabe for set-up.
You can visit the Warehouse User Roles page for more information on managing orders.
Yes, InfiPlex can push orders to NetSuite and then after you ship your order in NetSuite, InfiPlex will then pull the shipping information from NetSuite. After pulling shipping information from NetSuite, InfiPlex will then sync tracking and shipment information with AliExpress.
Yes, InfiPlex push orders from AliExpress into your Shopify store. You can even ship your AliExpress orders from your Shopify store and InfiPlex will sync the shipment information from Shopify into AliExpress.
Yes, InfiPlex push orders from AliExpress into your Magento store. You can even ship your AliExpress orders from your Magento store and InfiPlex will sync the shipment information from Magento into AliExpress.
Yes, InfiPlex multi-channel inventory sync includes managing inventory levels for all your SKUs. If needed, InfiPlex can also integrate with multiple warehouses to manage shipments. The InfiPlex multi-channel inventory sync sends real-time updates to all connected sales channels. The InfiPlex real-time inventory sync helps prevent overselling on AliExpress and all of your connected marketplaces.
The InfiPlex Support Team will help you configure your SKU set-up to work with your AliExpress account.
InfiPlex pulls orders from AliExpress and other integrated marketplaces every 15 minutes (or faster if necessary). New orders automatically decrement inventory levels for specific SKUs and queue updates to be sent to every connected marketplace. This happens in real-time as orders are received. Once order are pulled, inventory updates are sent back to the marketplaces. This ensure that every connected marketplace has real-time SKU inventory to eliminate overselling.
InfiPlex includes inventory buffer settings for each marketplace to help ensure that a SKU is not oversold. The InfiPlex Support Team will help with your SKU and inventory settings as part of your initial setup.
Yes, InfiPlex has an optional Product Information Management (PIM) system. The system is designed to automatically manage product data by pulling new products from your webstore, like Shopify, sFTP, Magento, BigCommerce, or WooCommerce, and then pushing those new SKUs to your AliExpress account.
Access to the PIM requires our Growth Pro Package. Configuration set-up fees also apply to automate the data connection. See the Automated Product Data page for more information.
Yes, InfiPlex can sync your inventory levels from NetSuite to AliExpress. You can choose to sync multiple warehouses from NetSuite to multiple warehouses in AliExpress. You can also choose to total your inventory in NetSuite and send it all to a single AliExpress warehouse.
Yes, InfiPlex can sync your inventory levels from Shopify to AliExpress. You can choose to sync multiple warehouses from Shopify to multiple warehouses in AliExpress. You can also choose to total your inventory in Shopify and send it all to a single AliExpress warehouse.
Yes, InfiPlex can sync your inventory levels from Magento to AliExpress. You can choose to sync multiple warehouses from Magento to multiple warehouses in AliExpress. You can also choose to total your inventory in Magento and send it all to a single AliExpress warehouse.
Yes, InfiPlex can connect with any marketplace or sales channel you need to integrate with to manage orders and inventory. See our complete list of current integrations here.
Yes, InfiPlex can integrate your orders with any ERP, WMS, or other shipping tools. Below are a few examples. If you don't see your system below, contact us about adding your required system.
InfiPlex has multiple packages to fit the needs of any size e-commerce seller or brand. You can go here to view all package details. Below is an overview to give you direction based on your requirements.
InfiPlex provides eCommerce companies, warehouses, and 3PLs with a robust platform to manage their sales channels.
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