BigCommerce Integration FAQs: mid-market growth without the manual work

The InfiPlex BigCommerce integration is a direct API connection between your BigCommerce store and the InfiPlex Inventory & Order Management System. Orders pull in automatically, inventory syncs in real time across every channel you sell on, and shipments route through your warehouse or 3PL with tracking posted back to BigCommerce.

Setup is quick and simple: after you sign up, our USA-based team provisions your OMS site within 1–2 business days and authorizes the BigCommerce connection using your store's API credentials. There's nothing to install and no developer needed — we handle the linking, SKU mapping, and shipping configuration with you.

Most merchants are live in 1–3 business days. The API connection completes quickly; the rest of the window goes to mapping your catalog and confirming shipping and inventory settings so the first orders flow cleanly.

Yes — InfiPlex connects to Standard, Plus, Pro, and Enterprise BigCommerce stores, as well as the B2B Edition. The API access needed for the integration is available across BigCommerce's plan tiers.

Yes — many merchants run a flagship storefront plus a wholesale or regional variant, and InfiPlex connects each one as its own channel drawing on the same master inventory pool. You don't need separate InfiPlex accounts per storefront.

No — InfiPlex is a no-code integration configured by our team during onboarding. BigCommerce merchants with in-house developers or agency partners are welcome to be involved, but it isn't required.

InfiPlex pulls new orders from BigCommerce approximately every 15 minutes — faster if needed — with line items, customer details, and shipping selections intact, ready to process alongside every other connected channel.

Yes — print labels across 100+ carriers, including UPS, FedEx, DHL, and USPS with Commercial Plus pricing, directly from the InfiPlex OMS. Tracking numbers post back to BigCommerce automatically once a label is created.

Yes — the OMS routes BigCommerce orders to a connected 3PL or WMS (ShipStation, ShipHero, Extensiv, and more via the 3PL Connector) based on rules you set. The 3PL ships, tracking flows back to BigCommerce, and inventory adjusts everywhere at once.

Automatically — wherever the order ships from, InfiPlex posts the tracking number back to the BigCommerce order, keeping your storefront's order status and customer notifications accurate without manual entry.

That's the core of the product: BigCommerce joins the same order queue as Amazon, Walmart, eBay, and 130+ other integrations, so your team processes everything from one screen instead of switching between admin panels.

BigCommerce B2B Edition orders flow into InfiPlex the same way retail orders do, and our team maps any B2B-specific fields (purchase order numbers, net-terms accounts) during onboarding so wholesale orders reconcile correctly against your inventory and books.

InfiPlex maintains one master inventory pool, and every sale on any channel — BigCommerce, Amazon, a second BigCommerce storefront, or a wholesale order — updates available quantities everywhere in real time, which is what prevents overselling.

Yes — per-channel buffers let you hold back a safety quantity on any connected storefront or marketplace, set independently per channel.

Use the built-in Inventory Tool for direct edits, the Inventory Upload tool for spreadsheet-based changes, scheduled FTP feeds, or automated pulls from supplier systems. One update in InfiPlex propagates to BigCommerce and every other connected channel.

Yes — each storefront is modeled as its own channel, but all draw from the same master pool, so a sale on your wholesale site correctly decrements what's available on your flagship store and vice versa.

With the optional Product Information Management (PIM) system on Growth Pro, InfiPlex can automate product data flows across your storefronts and marketplaces. Our team scopes your specific catalog structure during setup.

BigCommerce's open architecture makes it a common choice once a brand needs multi-storefront, B2B, or headless commerce — but that same complexity means orders and inventory need a layer that ties every storefront and marketplace together. That's the role InfiPlex plays alongside BigCommerce rather than trying to replace it.

Yes — InfiPlex integrates with NetSuite (included with Growth Pro) and QuickBooks Online, so BigCommerce orders and revenue flow into your system of record without re-keying.

Most BigCommerce merchants add Amazon, Walmart Marketplace, and Faire for wholesale — all sharing the same inventory pool as the BigCommerce store itself.

Yes — the 3PL Connector program lets a 3PL connect each client's BigCommerce store and other channels, with each client in its own Site Area.

Yes — whether you're moving to BigCommerce from Shopify, Magento, or WooCommerce, InfiPlex can connect the new store during the transition so order and inventory automation continues without a gap.

BigCommerce connects on every InfiPlex plan. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

Enterprise-scale catalogs and order volumes typically fit Growth Pro, which adds ERP connections like NetSuite, the automated PIM system, and a higher included order allowance. Mid-market BigCommerce Plus or Pro merchants often start on Growth Starter and move up as volume grows.

Each connected storefront is a standard channel connection included in your plan; a fully separated marketplace configuration adds a $25/month Site Area if your setup calls for it. Most multi-storefront merchants don't need separate Site Areas.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll scope the right plan against your BigCommerce catalog and volume.