Dynamics 365 Integration FAQs: every sales channel, one ERP of record

The InfiPlex Dynamics 365 integration connects your Dynamics 365 Business Central ERP to the InfiPlex Inventory & Order Management System — and through it, to 130+ marketplaces, shopping carts, and retail EDI trading partners. Orders from every connected channel push into Business Central as sales orders, shipments you make in Dynamics 365 flow back out as tracking to each channel, and Dynamics 365 inventory levels sync everywhere in real time.

Our team configures the connection directly with you and your Dynamics 365 administrator during onboarding — there's no separate AppSource connector to buy per marketplace and no development work on yours. We handle the account link, then map your items, warehouses, and order fields together so data lands in Business Central the way your finance and operations teams expect.

Your InfiPlex OMS site is provisioned within 1–2 business days of sign-up, and marketplace connections come up in the usual 1–3 day window. The Dynamics 365 side is scoped with you during onboarding — ERP integrations take longer than a marketplace connection because item, warehouse, and workflow mapping deserve care — and our team drives the configuration so your involvement is answering mapping questions, not building anything.

No — InfiPlex is a no-code integration, and our USA-based team performs the configuration with you. You don't purchase or maintain a separate AppSource connector per marketplace; one InfiPlex connection carries every channel.

Any of the 130+ InfiPlex integrations can feed Business Central, including Amazon (Seller Central, Vendor Central, FBA, MCF), Walmart, eBay, Etsy, TikTok Shop, Shopify, WooCommerce, and retail EDI partners like Target and Costco. Adding a new channel later doesn't require touching the Dynamics 365 configuration.

Yes — that's the standard deployment. Dynamics 365 keeps ownership of items, inventory truth, fulfillment, and financials; InfiPlex acts as the channel layer that moves orders in and inventory out. Your teams keep working in Business Central exactly as they do today, with the marketplaces abstracted behind one integration.

InfiPlex pulls orders from your connected channels approximately every 15 minutes (faster if needed) and pushes them into Business Central as sales orders with line items, customer details, and shipping selections mapped to your fields. Your operations team sees marketplace demand inside Dynamics 365 without logging into a single seller portal.

Yes — fulfill the sales order in Business Central as you normally would, and InfiPlex pulls the shipping information from Dynamics 365 and syncs the tracking number back to the originating marketplace automatically.

Automatically, regardless of where fulfillment happened. If you ship in Business Central, InfiPlex pulls the shipment and posts tracking to the channel; if you ship in the InfiPlex OMS or through a connected 3PL, the same confirmation flows to both the marketplace and Dynamics 365 so the ERP record stays complete.

Yes — InfiPlex handles retail EDI connections (Target DVS, Costco, Lowe's, Home Depot, and any EDI trading partner) and pushes those orders into Business Central alongside your marketplace orders. In many cases InfiPlex significantly reduces or eliminates the EDI VAN costs you'd otherwise pay.

Order status updates flow through the OMS between the channel and Dynamics 365, and our team maps your specific cancellation and adjustment workflow during onboarding so the ERP reflects what actually happened on the marketplace.

Yes — routing rules decide per order whether fulfillment happens in Business Central, in your own warehouse through the OMS, or at a connected 3PL/WMS via the 3PL Connector. Wherever the order ships from, tracking returns to the channel and the record lands in Dynamics 365.

InfiPlex pulls inventory levels from Business Central and distributes them to every connected channel in real time, so Amazon, Walmart, Shopify, and the rest all reflect what Dynamics 365 says is available. As channel orders arrive, quantities decrement everywhere at once.

Yes — you can map multiple Business Central locations to the corresponding locations on your channels, or total inventory across locations and send a single combined quantity per SKU. Our team configures whichever matches your fulfillment reality.

Yes — buffers apply per channel in InfiPlex, so you can hold back safety stock on a fast-moving marketplace while exposing full Dynamics 365 availability to your own webstore.

Continuously — InfiPlex pulls orders roughly every 15 minutes and pushes inventory adjustments back to every channel in real time as they occur.

Item-level data mapping is part of the Dynamics 365 configuration, and the optional Product Information Management (PIM) system on Growth Pro automates pushing SKU data out to marketplaces.

Per-channel AppSource connectors multiply cost and fragility: each has its own license, its own mapping, and its own support queue, and adding a channel means another procurement cycle. InfiPlex is one connection that carries every channel — adding Walmart or TikTok Shop later is a configuration step, not a new integration project — and Growth packages even include InfiPlex building new marketplace APIs at no additional cost.

Yes — Growth Pro includes Amazon Multi-Channel Fulfillment, FBA Inbound, Vendor Central Direct Fulfillment, and Vendor Central Retail, all flowing through the same Dynamics 365 rail.

InfiPlex supports QuickBooks Online today and Dynamics 365 on Growth Pro, so you can run the OMS through the migration: channels stay connected to InfiPlex while the ERP behind them changes. That decouples your marketplace operations from the ERP cutover, which is usually the riskiest part of the move.

Yes — the 3PL Connector program lets a 3PL connect each client's channels and systems, including Dynamics 365 where a client runs it, with each client in its own Site Area.

Yes — wholesale orders from the InfiPlex B2B eCommerce Portal or the Faire marketplace push into Business Central as sales orders just like retail channels, drawing on the same inventory.

Both work the same way structurally — one OMS connection carrying every sales channel into the ERP as sales orders, with inventory syncing back out. Which one you use depends entirely on which ERP your business already runs; InfiPlex adapts the field mapping to whichever system is your source of truth.

Dynamics 365 and other ERP connections are included with Growth Pro at $999.99/month — which also carries up to 100,000 SKUs, 10,000 included monthly orders ($0.05 per additional order), 4 new marketplace API integrations per year, the Marketplace Repricer, PIM, and the full Amazon channel set. Details are on the Pricing page.

The Dynamics 365 integration is part of Growth Pro rather than a per-channel license, and ERP configuration is scoped with you during onboarding so there are no surprises. Where a setup needs a fully separated marketplace configuration, additional Site Areas are $25/month each.

Operations running Dynamics 365 typically clear Growth Pro's threshold on volume alone, and consolidating several per-channel AppSource connector licenses into one integration usually covers a meaningful share of the cost. Add the EDI savings InfiPlex delivers on retail connections and the package tends to pay for itself.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term. Given that ERP integrations are meant to run for years, most Dynamics 365 customers care less about the commitment than about the mapping being right — which is why our team configures it with you rather than handing over a toolkit.