Prime Software Solutions Integration FAQs: keep your warehouse running, add real multichannel OMS

The InfiPlex Prime Software Solutions integration connects your existing Prime Software Solutions WMS account to the InfiPlex Inventory & Order Management System. InfiPlex aggregates orders from every sales channel you run, sends fulfillment-ready orders to Prime for pick, pack, and ship execution, and pushes the resulting tracking back out to the originating marketplace or storefront.

Yes — this integration connects an existing Prime Software Solutions warehouse account to InfiPlex, whether that's your own warehouse or a 3PL that fulfills on your behalf using it. If you don't use Prime, InfiPlex's own order and shipping workflow already covers 100+ carriers directly.

Setup is quick and simple: our USA-based team links your Prime Software Solutions account through its API during onboarding. There's nothing to install and no developer needed.

Most sellers are live in 1–3 business days. The connection itself completes quickly; the rest of the window goes to confirming which order types route to Prime versus InfiPlex's own fulfillment or carrier connections.

No — your warehouse team keeps using Prime Software Solutions' configured workflow exactly as they know it. InfiPlex changes what happens before an order reaches Prime (multichannel aggregation and inventory sync) and after (tracking distributed back to the right channel).

InfiPlex does. Orders from every connected channel — Amazon, Walmart, Shopify, and 130+ more — pull into the InfiPlex OMS about every 15 minutes, giving you one aggregated queue rather than configuring Prime to connect to each channel independently.

Once an order is ready to ship, InfiPlex sends it to Prime, which then handles picking, packing, and shipping using your warehouse's existing configuration.

Automatically — once Prime completes the shipment and generates a label, the tracking number flows back through InfiPlex to whichever channel the order originally came from.

Yes — stock levels in Prime feed into InfiPlex's master inventory pool, which reconciles them against every other channel and location in real time.

Yes — many sellers route specific SKUs, warehouses, or order types through Prime while using InfiPlex's direct carrier connections or a different 3PL for the rest, based on whichever fits that order best.

Yes — Prime's warehouse-floor workflows and configuration apply exactly as they do today. InfiPlex hands off orders for Prime to fulfill; it doesn't change how Prime's warehouse operations run.

Yes — automation rules and configurations you've already built in Prime continue to apply to orders InfiPlex sends over, with no changes needed on the warehouse floor.

Return status and receiving data from Prime can flow back through InfiPlex to update the order record and, where applicable, adjust inventory once a return is received back into stock.

Yes — a 3PL running Prime Software Solutions as its WMS can connect through InfiPlex's 3PL Connector program, giving each of its brand clients their own Site Area while fulfillment stays centralized on Prime.

Yes — InfiPlex's multi-warehouse routing handles mixed setups, sending orders to Prime-run locations, your own warehouse, or other 3PLs based on the rules you configure, all reconciled against one inventory pool.

No — InfiPlex includes its own order and shipping workflow across 100+ carriers, so Prime Software Solutions isn't required. This integration exists for sellers who already run their own warehouse on Prime, or who fulfill through a 3PL that does.

It works alongside it. InfiPlex isn't trying to replace Prime's warehouse execution — it's solving the multichannel order aggregation and real-time inventory sync problem that sits upstream of fulfillment.

Yes — because InfiPlex owns the channel connections rather than Prime, switching warehouses or 3PLs later doesn't require re-connecting every marketplace; only the fulfillment routing changes.

Yes — the 3PL Connector program gives each client their own Site Area with their own channel mix, all routed to a Prime-run warehouse where applicable.

Yes — many sellers connect a single channel first to validate the workflow before expanding to their full channel mix.

Prime Software Solutions connects on every InfiPlex plan. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

Yes — your existing Prime subscription is billed by Prime Software Solutions as usual; InfiPlex's plan and per-order pricing are separate and cover the multichannel OMS layer.

No — Prime Software Solutions is a standard included integration. You pay your InfiPlex plan and per-order fees only.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll walk through how InfiPlex and your existing Prime Software Solutions setup fit together.

Prime's own reporting continues to operate independently; InfiPlex's connection focuses on order and inventory data exchange rather than replacing Prime's built-in analytics.

Yes — this integration works whether Prime Software Solutions is running at a third-party 3PL fulfilling on your behalf or at a warehouse you operate directly.