ShipWorks Integration FAQs: label printing, connected automatically

The InfiPlex ShipWorks integration connects your on-premise ShipWorks installation to the InfiPlex Inventory & Order Management System. Orders from every marketplace and cart you connect route through InfiPlex into ShipWorks for label printing, and tracking flows back out automatically once a label is created.

Yes — ShipWorks is on-premise, desktop-installed software, so you'll need it already licensed and running on your systems before InfiPlex connects to it.

Our USA-based team configures the connection with you during onboarding, setting up the data exchange between InfiPlex and your ShipWorks installation so orders and tracking flow automatically in both directions.

Most warehouses are fully connected within 1–3 business days, though exact timing depends on your existing ShipWorks configuration and how many carriers and channels you're routing through it.

No — InfiPlex sits above ShipWorks rather than replacing it. ShipWorks still handles label printing and carrier rate shopping; InfiPlex consolidates the orders feeding into it and keeps inventory synced across every channel.

New orders from every connected marketplace and cart sync into InfiPlex continuously. InfiPlex then hands the relevant shipment details to ShipWorks, where your team creates labels using your existing carrier setup.

Yes — InfiPlex can split order routing so some ship from your own warehouse through ShipWorks while others go to a connected 3PL, with both paths reconciling against the same shared inventory pool.

No — carrier selection and rate shopping happen inside ShipWorks itself, using ShipWorks's own automation rules engine. InfiPlex's role is getting the order and shipment data to ShipWorks in the first place, not overriding its carrier logic.

Standard order details needed for fulfillment — items, quantities, shipping address, and any service-level requirements from the originating channel — sync through so your team can process and label the order in ShipWorks without re-entering data.

Cancellations sync back into InfiPlex from the originating channel and update the order status, so your team knows not to process it in ShipWorks if a label hasn't been created yet.

Yes — once a label is created in ShipWorks, the tracking number posts back through InfiPlex to the channel the order originated from, so buyers see shipment status without manual updates on your part.

InfiPlex maintains the shared inventory pool across every connected channel independently of ShipWorks. When an order ships, available quantity updates across all your channels in real time, regardless of which system created the label.

Yes — order and shipment status sync back from ShipWorks into InfiPlex, so your team can check fulfillment progress from the same dashboard used for every other channel.

InfiPlex is the source of truth for inventory across your connected sales channels; ShipWorks focuses on fulfillment and label printing rather than multi-channel stock levels. If a discrepancy comes up, our support team can help trace where the sync gap originated.

Return and exchange tracking generated through ShipWorks follows the same sync path as outbound shipments, updating order records in InfiPlex and, where applicable, the originating channel.

Yes, though they're both owned by the same parent company (ShipStation Global, formerly Auctane). The core difference is deployment: ShipWorks is on-premise, desktop-installed software, while ShipStation is cloud-based. Feature overlap is real — both print multi-carrier labels and connect to marketplaces — but ShipWorks is generally chosen by warehouses that specifically want on-site, installed software rather than a browser-based tool.

Both connect to InfiPlex the same way — as the shipment-execution layer InfiPlex hands orders to. If you already have ShipWorks installed and configured, there's no need to switch just to work with InfiPlex. If you're choosing between the two from scratch, the decision usually comes down to whether you want on-premise software (ShipWorks) or a cloud-based tool (ShipStation).

Some high-volume warehouses prefer on-premise software for reasons like existing infrastructure, IT policy, or not wanting shipping operations dependent on an internet connection. ShipWorks's automation rules engine for carrier and service selection is also a specific strength some shippers value.

InfiPlex itself doesn't migrate data between ShipWorks and ShipStation — that's a conversation with ShipStation Global. What InfiPlex does is keep your multi-channel order and inventory sync working the same way regardless of which of the two you choose.

Most shippers use one or the other, not both, since they solve the same job. Some larger operations with multiple warehouses do run both across different locations — InfiPlex can route orders to either, split by warehouse, if that's your setup.

ShipWorks connects on every InfiPlex plan as a standard fulfillment-layer connection. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

Yes — ShipWorks's own licensing and any carrier costs are billed directly by ShipWorks / ShipStation Global, separate from your InfiPlex plan. Confirm current ShipWorks pricing directly with them.

Warehouses running the order volumes that typically justify on-premise shipping software often fit best on Growth Pro, which includes NetSuite connectivity for reconciling high-volume shipped revenue against your books.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll scope the right plan against your order volume.

No — connecting ShipWorks alongside a 3PL Connector or additional marketplaces is included on every plan. You're billed based on SKU count and order volume, not the number of fulfillment paths or channels you connect.