ShopHQ Integration FAQs: relaunched & actively growing, dropship-focused vendor model

Yes — and actively growing. ShopHQ's original television-network operator (iMedia Brands) filed Chapter 11 in 2023, and the network ceased broadcasting in April 2025. The Arena Group then acquired ShopHQ's intellectual property and customer archives in October 2025, relaunching it as a digital-only social-commerce retailer. As of Q1 2026, ShopHQ added 40 new vendor partners supplying 44 brands and saw a 14% increase in orders over the prior quarter.

ShopHQ now operates as a digital-only retailer emphasizing creator-led social selling across its website, YouTube, and social platforms, with a dropship-focused vendor model built for cost efficiency and fast product rotation rather than holding aged inventory.

The InfiPlex ShopHQ integration connects your ShopHQ vendor relationship to the InfiPlex Inventory & Order Management System. Orders pull in automatically, inventory syncs in real time across every channel you sell on, and shipments route through your warehouse or a 3PL with confirmation posted back to ShopHQ.

No — the original television broadcast network ceased operations in April 2025 and was not part of what The Arena Group acquired. ShopHQ today operates purely as a digital and social-commerce retailer.

Yes — ShopHQ launched on TikTok Shop in Q2 2026 as part of its broader social-commerce growth strategy under The Arena Group.

Yes — ShopHQ builds its vendor roster directly with its merchandising team, emphasizing a dropship-focused relationship; requirements are set by ShopHQ and worth confirming directly during application.

Our USA-based team configures the connection with you during onboarding, mapping the specific order and shipment confirmation requirements ShopHQ's current dropship model calls for.

Your OMS site is provisioned within 1–2 business days, and most vendor connections complete within the standard 1–3 business day window; our team scopes the specific timeline once we understand your ShopHQ vendor agreement.

Dropship-focused retail relationships typically expect fast, reliable direct-to-consumer shipping since there's no retailer-held inventory buffer; our team can help configure your shipping workflow to meet ShopHQ's specific timing expectations.

Yes — InfiPlex's inventory tools support adding and discontinuing SKUs quickly, which fits a model built around real-time product rotation rather than long-held retail inventory.

InfiPlex pulls new orders from ShopHQ approximately every 15 minutes, landing in the same queue as your other retailer and marketplace orders, ready to route to a warehouse or 3PL.

Yes — once an order ships, InfiPlex sends shipment and tracking confirmation back to ShopHQ automatically, keeping your vendor account current without manual work.

Yes — the OMS routes ShopHQ orders to a connected 3PL or WMS via the 3PL Connector, with confirmation and inventory reconciled automatically once the 3PL ships.

That's the core of the product: ShopHQ joins the same order queue as HSN, World Market, and 130+ other integrations, so your team works from one screen instead of a separate vendor portal per retailer.

Yes — if ShopHQ's own TikTok Shop presence generates separate order data you need to track, InfiPlex's existing TikTok Shop integration can run alongside your ShopHQ vendor connection.

InfiPlex maintains one master inventory pool, and every sale on any channel — ShopHQ, another retailer, or your own webstore — updates available quantities everywhere in real time, which is what prevents committing stock to a ShopHQ order you can't actually ship.

Yes — per-channel buffers hold back a safety quantity for ShopHQ commitments, configured independently from your other channels.

Use the built-in Inventory Tool for direct edits, the Inventory Upload tool for spreadsheet-based changes, scheduled FTP feeds, or automated pulls from supplier systems. One update propagates to ShopHQ and every other connected channel.

No — whether you're one of ShopHQ's newer partners or a longstanding vendor, InfiPlex's connection process and ongoing sync work the same way.

Yes — the OMS tracks stock across multiple warehouses and 3PLs and routes orders to the right source based on your rules.

By the numbers The Arena Group has reported, yes — 40 new vendor partners and 44 brands added in Q1 2026 alone, a 14% order increase over the prior quarter, and continued expansion onto platforms like TikTok Shop.

Many vendors run ShopHQ alongside HSN, both reaching a similar live-shopping and digital-commerce audience, sharing the same inventory pool.

Yes — InfiPlex integrates with NetSuite (Growth Pro) and QuickBooks Online, so ShopHQ orders and revenue flow into your system of record without re-keying.

Yes — the 3PL Connector program lets a partner connect each client's ShopHQ relationship and other channels, with each client in its own Site Area.

Retailer requirements can evolve, especially for a recently relaunched brand still building out its vendor program; our team updates your configuration whenever ShopHQ issues new requirements, as part of ongoing InfiPlex support.

ShopHQ connects on every InfiPlex plan. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

No — ShopHQ is a standard included integration. You pay your InfiPlex plan and per-order fees only; ShopHQ's own vendor terms are set and billed by ShopHQ separately.

Vendors managing several retail relationships — ShopHQ, HSN, and others — often fit well on Growth Starter or Growth Pro, both of which include ERP connections like NetSuite on Growth Pro.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll scope the right plan against your ShopHQ relationship and overall channel mix.