Last Updated: Oct 14, 2021

The InfiPlex Inventory and Order Management System (OMS) can be connected directly to your eBay account. If your order volume or SKU count are high, you may need to request an increase in your daily API rate limits.

eBay API Rate Limits

The standard token with eBay allows for up to 5,000 calls per day. This includes calls for getting orders, sending inventory, and sending pricing. You can log into your eBay developer portal to get reports on the Trading API to see your usage.

If you need more calls per day, you can apply for a rate increase using eBay's Compatible Application Check form. Scroll to the bottom of this page to begin the application.

Below is an overview of the Rate Limit form and how to fill it out.

• Application Title:
  InfiPlex
   
• Application Details (change your SKU count):
  We use this App connection to manage pull orders, send tracking back to eBay, and send inventory levels on 5,000+ SKUs.
   
• Products:
  Trading API
   
• Purpose of Request:
  Increase my call limit
   
• Programming Language:
  PHP
   
• Compatibility Level:
  compatibility 967
   
• Format:
  XML
   
• Affiliate Program:
  NO
   
• Application ID:
  Insert your eBay App ID - this is available on the main eBay Developers page under the Production area.
   
• Application Type:
  Web based
   
• Content Display:
  User
   
• Application URL:
  this will be the URL to your InfiPlex OMS site (i.e. https://xyz.infiplex.com/)
   
• eBay Logo Used On the Application:
  None
   
• Number of Simultaneous Threads:
  2
   
• Password Collection:
  No
   
• Auth & Auth:
  A user token is created in the developer tools
   
• Message field:
  All responses are logged for reference
   
• Denial of Service:
  App requires login and password with device authentication
   
• XSS Attacks:
  Information sent to eBay is automated. Users do not have the ability to change or input bad data. Only tracking information and inventory information is sent.
   
• SQL Attacks:
  Input Validation. Systems are automated for pulling and sending data and inputs are validated on the server.
   
• CSRF Attacks:
  Secret user-specific cookies/tokens sent per request. The App does not allow a user to actually send anything to eBay, it is all automated via the server.
   
• System Errors:
  All errors are logged to give admins the ability to review errors and determine what needs to be done to fix the error.
   
• Application Errors:
  All errors are logged and have limited retry's for sending information like tracking numbers. The system does not retry on inventory errors.
   
• Call Volume Estimate (change your SKU count):
  Copy the info below and modify the 5000 number with your eBay SKU count. Multiply your SKU count by 5 for an estimated Daily Volume. This is meant to be a max estimate. If you are also pushing pricing to eBay, then update the row for ReviseFixedPriceItem. If you are not sending pricing you can remove this last line.
  
  Copy content below:

  Call Name.............Hourly Volume.....Daily Volume
  
  CompleteSale .............10................250
  
  GetOrders    .............6.................144
  
  GetSellerList.............2...................4
  
  ReviseInventoryStatus..5000...............25000
  
  ReviseFixedPriceItem ..5000...............25000
  
  

  
   
• Declaration (enter Primary account holder initials): I have read and understood the certification requirements and Policies (initials)