Integrated with Applications

• Shop
• Event Registrations
• Smart Send email marketing
• Projects
• Support Tickets
• Recurring Payments
• Online Invoices
• Donations

Future Planned Upgrades:

• Lead Management
• Sales Tracking
• Mobile Web App
• Contact Analytics

• Custom Categories
  • Create your own list of categories that users can choose from.
  • Add Team Members to specific Categories who are notified whenever they have a ticket to respond to.
• Team Members - Add Team Members who will be responsible for responding to specific Categories set-up in your Ticket Options.
• Custom Ticket Types - create your own list of Ticket Types based on your business, like "General Questions", "Installation Question", or "Bug/Error".
• Rich TextHTML Replies - support agents can use the Rich Text HTML editor to include images or links in their replies
• Include Other Staff - ability to email other staff when replying to bring them into the ticket to help answer, support, or inform them of the situation.
• Saved Support Answers - save all of your key answers to quickly and easily include in any future support ticket.
• Assign tickets to Users and Clients - integration with the CRM allows you to easily assign tickets to specific users and clients within the CRM. Tickets are automatically assigned if the user uses an existing login account to create the ticket.
• Archive of Tickets by User/Client - the Customer Support Portal will archive a users' tickets so they can go back and review past tickets or re-open them if needed.
• Custom Auto Response Email - modify your auto ticket response to include your own branding. Includes full HTML source code access to design the email response exactly how you want it to appear.
• Works Via Your Support Email Address - Users can open tickets using your support email address and respond back to responses via email. Simply define your support email account, password, and IMAP Server information and users can send you support through that email account. Works with any valid IMAP account, including Outlook/Hotmail.com, Gmail, and Yahoo email.
• Optional Knowledge Base - Include a search to your new Knowledge Base that allows your clients to search support articles. The Knowledge Base system uses the Blog Application to allow you easily tag and categorize all of your support articles.