Support From the People Who Built the Platform
US-based support and programming, no offshore ticket tiers. Whether you are troubleshooting a sync, planning a new channel launch, or evaluating InfiPlex for the first time, there is a direct path to an answer.
Three Ways to Get Help
Start with the fastest path for your situation. Most questions are already answered in the Knowledge Base, and everything else gets a real person.
Knowledge Base
Setup guides, integration references, and how-to articles covering every major channel and workflow in InfiPlex. Search here first, most questions are answered without waiting on a ticket.
Browse the Knowledge BaseSupport Tickets
Available to all current InfiPlex clients. Log in to your account to open a ticket, and it goes straight to the team that builds and runs the platform, not a call center.
Open a Support TicketNot a Customer Yet?
If you are evaluating InfiPlex and have questions about integrations, pricing, or fit, email info@infiplex.com, call 888 770 0857, or reach us through the contact page.
Contact UsPopular Guides to Start With
The articles and references clients use most, from first setup through advanced channel workflows.
How warehouses, pools, buffers, and per-channel rules work together, down to the file formats.
How InfiPlex manages Amazon orders, inventory, and fulfillment through the Amazon SP-API.
Which Walmart program fits your business, and how InfiPlex connects to each one.
Why most NetSuite syncs batch, and how InfiPlex keeps orders and inventory current instead.
Step-by-step setup for connecting QuickBooks Online, with API limits explained.
How InfiPlex Bridge translates retailer EDI into the API workflows you already use.
What InfiPlex Support Includes
Support is part of the platform, not an upsell.
US-Based Support and Programming
The people answering your tickets are the same people building the integrations. Questions about a specific channel, a sync rule, or an API get answered by someone who works in that code.
Onboarding and Go-Live Help
New accounts get direct help connecting channels, mapping warehouses, and validating the first syncs, so you go live with confidence instead of guesswork. See pricing for what each plan includes.
New Integrations Built for You
If a channel, 3PL, or system you need is not on the integrations list yet, ask. New integrations are built for you at no extra cost on Growth plans.
Support Questions
How do I open a support ticket?
Support tickets are available to current InfiPlex clients. Log in to your account and open a ticket from the support ticket system. Your ticket goes directly to the InfiPlex team.
I am not a customer yet. Who do I ask questions?
Email info@infiplex.com, call 888 770 0857, or use the contact page. If you want to see the platform first, request a free demo.
Where do I find setup instructions for a specific integration?
The Knowledge Base has setup guides and references for the major channels and systems InfiPlex connects to, and the integrations page lists every available connection.
Is InfiPlex support US-based?
Yes. Support and programming are US-based, and tickets are handled by the team that builds and operates the platform.
What if I need an integration that InfiPlex does not have yet?
Ask. New integrations are built for you at no extra cost on Growth plans. Contact us with the channel, 3PL, or system you need and we will scope it with you.
Questions? Get in Touch.
Search the Knowledge Base, open a ticket, or talk to us directly. Email info@infiplex.com or call 888 770 0857.
Knowledge Base Contact Us