ShipHero Integration FAQs: keep your warehouse running, add real multichannel OMS

The InfiPlex ShipHero integration connects your existing ShipHero account to the InfiPlex Inventory & Order Management System. InfiPlex aggregates orders from every sales channel you run, sends fulfillment-ready orders to ShipHero for pick, pack, and ship execution, and pushes the resulting tracking back out to the originating marketplace or storefront — all while managing real-time inventory sync across channels that ShipHero itself doesn't handle.

Yes — this integration connects an existing ShipHero warehouse account to InfiPlex, whether that's your own warehouse running ShipHero or a 3PL that fulfills on your behalf using it. If you don't use ShipHero, InfiPlex's own order and shipping workflow already covers 100+ carriers directly.

Setup is quick and simple: after you sign up, our USA-based team provisions your OMS site within 1–2 business days and links your ShipHero account using its API credentials. There's nothing to install and no developer needed.

Most sellers are live in 1–3 business days. The connection itself completes quickly; the rest of the window goes to confirming which order types route to ShipHero versus InfiPlex's own fulfillment or carrier connections.

No — your warehouse team keeps using ShipHero's pick, pack, and ship workflow exactly as they know it. InfiPlex changes what happens before an order reaches ShipHero (multichannel aggregation and inventory sync) and after (tracking distributed back to the right channel), not the warehouse execution itself.

InfiPlex does. Orders from every connected channel — Amazon, Walmart, Shopify, and 130+ more — pull into the InfiPlex OMS about every 15 minutes, giving you one aggregated queue instead of configuring ShipHero to connect to each channel independently.

Once an order is ready to ship, InfiPlex sends it to ShipHero, which then handles picking, packing, and shipping using your warehouse's existing ShipHero workflow, hardware, and rate-shopping setup.

Automatically — once ShipHero completes the shipment and generates a label, the tracking number flows back through InfiPlex to whichever channel the order originally came from.

Yes — stock levels in ShipHero feed into InfiPlex's master inventory pool, which reconciles them against every other channel and location in real time, so a ShipHero pick doesn't leave your other channels overselling stock that's already been allocated.

Yes — many sellers route specific SKUs, warehouses, or order types through ShipHero while using InfiPlex's direct carrier connections or a different 3PL for the rest, based on whichever fits that order best.

Yes — ShipHero's own carrier connections and rate-shopping logic apply exactly as they do today. InfiPlex hands off orders for ShipHero to fulfill; it doesn't change how ShipHero selects carriers or rates.

Yes — automation rules and batch-picking workflows you've already built in ShipHero continue to apply to orders InfiPlex sends over, with no changes needed on the warehouse floor.

Return status and receiving data from ShipHero can flow back through InfiPlex to update the order record and, where applicable, adjust inventory once a return is received back into stock.

Yes — a 3PL running ShipHero as its WMS can connect through InfiPlex's 3PL Connector program, giving each of its brand clients their own Site Area while fulfillment stays centralized on ShipHero.

Yes — InfiPlex's multi-warehouse routing handles mixed setups, sending orders to ShipHero-run locations, your own warehouse, or other 3PLs based on the rules you configure, all reconciled against one inventory pool.

No — InfiPlex includes its own order and shipping workflow across 100+ carriers, so ShipHero isn't required. This integration exists for sellers who already run their own warehouse on ShipHero, or who fulfill through a 3PL that does.

ShipHero is a strong fit for DTC brands and 3PLs shipping high volumes of small parcels, with strong batch-picking and rate-shopping tools already in place. InfiPlex's value in that case is the multichannel order aggregation and inventory sync layered on top, which ShipHero alone doesn't provide across channels.

It works alongside it. InfiPlex isn't trying to replace ShipHero's warehouse execution — it's solving the multichannel order aggregation and real-time inventory sync problem that sits upstream of fulfillment, which ShipHero on its own doesn't address across every channel you sell on.

Yes — because InfiPlex owns the channel connections rather than ShipHero, switching warehouses or 3PLs later doesn't require re-connecting every marketplace; only the fulfillment routing changes.

ShipHero does offer some order-source connections of its own, but pairing it with InfiPlex centralizes channel management, inventory buffers, and retail EDI support in one place rather than splitting that logic between two systems.

Yes — whether your orders fulfill through a warehouse running ShipHero's WMS software or through ShipHero's own managed fulfillment network, InfiPlex sends orders and receives shipment confirmations the same way.

Yes — many sellers connect a single channel first to confirm order flow and inventory accuracy before adding the rest of their sales channels to the InfiPlex-ShipHero setup.

ShipHero connects on every InfiPlex plan. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

Yes — your existing ShipHero subscription is billed by ShipHero as usual; InfiPlex's plan and per-order pricing are separate and cover the multichannel OMS layer, not ShipHero's own warehouse software cost.

No — ShipHero is a standard included integration. You pay your InfiPlex plan and per-order fees only.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll walk through how InfiPlex and your existing ShipHero setup fit together.