True Value Integration FAQs: hardware co-op EDI orders, thriving under Do it Best

Yes — and growing strongly. True Value filed for Chapter 11 bankruptcy protection in October 2024 due to debt pressures, and was acquired by longtime competitor Do it Best for $153 million in a sale completed that November, adding roughly 4,000 True Value stores to the combined company. As of the most recent reporting, True Value sales were up 31% year-over-year (December 2024 vs. December 2025), and the two companies just announced a shared world headquarters in Fort Wayne, Indiana in July 2026.

Do it Best has described the integration as "ahead of schedule," with an explicit priority on maintaining day-to-day service levels and continuity for members and retailers throughout the transition — the combined company held its first joint vendor market in 2025 and a second in 2026, with more than 1,200 vendors expected at the 2026 Fall Market.

The InfiPlex True Value integration connects your approved True Value vendor relationship to the InfiPlex Inventory & Order Management System over EDI. Purchase orders pull in automatically, shipments ship from your warehouse or 3PL, and the ASN and invoice documents True Value requires post back — while your inventory stays synced with every other channel you supply.

True Value operates as part of Do it Best following the 2024 acquisition, with the two brands actively integrating operations while maintaining distinct retail identities; both continue to run co-op vendor markets and buying programs.

Yes — True Value works through approved wholesale vendor relationships established directly with its purchasing team, not a self-serve marketplace signup. InfiPlex connects that EDI relationship once you're approved and True Value has issued your onboarding requirements.

Our USA-based team configures the EDI connection with you during onboarding, mapping the specific documents (850 purchase orders, 856 ASNs, 810 invoices, and others) True Value requires, and coordinating any certification testing requested.

Your OMS site is provisioned within 1–2 business days, and EDI trading-partner setups generally take longer than a standard marketplace connection because retailer-side testing is involved. Our team scopes the specific timeline once we see your True Value onboarding packet.

The two companies have been actively working on operational integration since 2024; our team confirms current EDI specifications directly with True Value during onboarding to make sure your setup reflects whatever the current requirements are.

Yes — True Value serves independent hardware stores, home centers, and lumberyards; category-specific document requirements are set during your vendor onboarding.

Some suppliers maintain relationships with both brands; each typically runs its own vendor relationship, which InfiPlex can connect independently while sharing the same inventory pool.

InfiPlex pulls EDI 850 purchase orders from True Value approximately every 15 minutes, landing in the same queue as your other retailer and marketplace orders, ready to route to a warehouse or 3PL.

Yes — once an order ships, InfiPlex generates and transmits the EDI 856 Advance Ship Notice and 810 invoice back to True Value automatically, keeping your vendor account compliant without manual EDI work.

Yes — the OMS routes True Value orders to a connected 3PL or WMS via the 3PL Connector, with the required EDI documents generated automatically once the 3PL ships.

That's the core of the product: True Value joins the same order queue as Emery Jensen, DSI Automotive, and 130+ other integrations, so your team works from one screen instead of a separate vendor portal per retailer.

InfiPlex automates exactly the mechanics most vendor compliance programs scrutinize — on-time document transmission, accurate ASNs matching what actually shipped, and inventory that reflects real availability — which is where manual EDI processes most often break down under volume.

InfiPlex maintains one master inventory pool, and every sale on any channel — True Value, another retailer, or your own webstore — updates available quantities everywhere in real time, which is what prevents committing stock to a True Value PO you can't actually ship.

Yes — per-channel buffers hold back a safety quantity for True Value commitments, configured independently from your other channels.

Use the built-in Inventory Tool for direct edits, the Inventory Upload tool for spreadsheet-based changes, scheduled FTP feeds, or automated pulls from supplier systems. One update propagates to True Value and every other connected channel.

Yes — the OMS tracks stock across multiple warehouses and 3PLs and routes orders to the right source, useful for hardware suppliers managing bulky or palletized goods across True Value's national distribution network.

Reported sales growth reflects the retailer's overall business performance; your specific order volume depends on your product category and vendor agreement — our team can help you plan for growth based on your own historical order patterns.

True Value connects on every InfiPlex plan as a standard EDI trading-partner connection. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

EDI connections may carry retailer-required VAN costs depending on your specific setup, though InfiPlex can often significantly reduce or eliminate those costs compared to a standalone EDI provider.

Vendors managing several EDI trading partners — True Value, Emery Jensen, and others — often fit well on Growth Starter or Growth Pro, both of which include ERP connections like NetSuite on Growth Pro.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll scope the right plan against your True Value relationship and overall EDI trading-partner mix.

Yes — InfiPlex can connect each vendor relationship independently while sharing one inventory pool, useful if you supply both co-op brands.

Do it Best Corp. and True Value publish updates through their own vendor relations channels and industry trade press like Hardware Retailing; those are the authoritative sources for current onboarding requirements.