ZhenHub Integration FAQs: keep your warehouse running, add real multichannel OMS

The InfiPlex ZhenHub integration connects your existing ZhenHub account to the InfiPlex Inventory & Order Management System. InfiPlex aggregates orders from every sales channel you run, sends fulfillment-ready orders to ZhenHub for pick, pack, and ship execution, and pushes the resulting tracking back out to the originating marketplace or storefront — all while managing real-time inventory sync across channels that ZhenHub itself doesn't handle.

Yes — this integration connects an existing ZhenHub account to InfiPlex, whether that's your own warehouse using ZhenHub's platform or a fulfillment partner within ZhenHub's network. If you don't use ZhenHub, InfiPlex's own order and shipping workflow already covers 100+ carriers directly.

Setup is quick and simple: our USA-based team links your ZhenHub account through its API during onboarding. There's nothing to install and no developer needed.

Most sellers are live in 1–3 business days. The connection itself completes quickly; the rest of the window goes to confirming which order types route to ZhenHub versus InfiPlex's own fulfillment or carrier connections.

No — your warehouse team keeps using ZhenHub's platform exactly as they know it. InfiPlex changes what happens before an order reaches ZhenHub (multichannel aggregation and inventory sync) and after (tracking distributed back to the right channel).

InfiPlex does. Orders from every connected channel — Amazon, Walmart, Shopify, and 130+ more — pull into the InfiPlex OMS about every 15 minutes, giving you one aggregated queue rather than configuring ZhenHub to connect to each channel independently.

Once an order is ready to ship, InfiPlex sends it to ZhenHub, which then handles picking, packing, and shipping using your warehouse's or fulfillment partner's existing ZhenHub configuration.

Automatically — once ZhenHub completes the shipment and generates a label, the tracking number flows back through InfiPlex to whichever channel the order originally came from.

Yes — stock levels in ZhenHub feed into InfiPlex's master inventory pool, which reconciles them against every other channel and location in real time.

Yes — many sellers route specific SKUs, warehouses, or order types through ZhenHub while using InfiPlex's direct carrier connections or a different 3PL for the rest, based on whichever fits that order best.

ZhenHub's platform has historically emphasized global logistics capabilities alongside domestic fulfillment; confirm current cross-border service availability directly with ZhenHub for your specific shipping needs.

Yes — automation rules and carrier configurations you've already built in ZhenHub continue to apply to orders InfiPlex sends over, with no changes needed on the warehouse floor.

Return status and receiving data from ZhenHub can flow back through InfiPlex to update the order record and, where applicable, adjust inventory once a return is received back into stock.

Yes — a fulfillment partner running ZhenHub can connect through InfiPlex's 3PL Connector program, giving each of its brand clients their own Site Area while fulfillment stays centralized on ZhenHub.

Yes — InfiPlex's multi-warehouse routing handles mixed setups, sending orders to ZhenHub-run locations, your own warehouse, or other 3PLs based on the rules you configure, all reconciled against one inventory pool.

No — InfiPlex includes its own order and shipping workflow across 100+ carriers, so ZhenHub isn't required. This integration exists for sellers who already run their own warehouse on ZhenHub, or who fulfill through a partner within its network.

ZhenHub's cloud logistics platform can suit sellers wanting a distributed fulfillment network alongside standard WMS features. InfiPlex's value in that case is the multichannel order aggregation and inventory sync layered on top, which ZhenHub alone doesn't provide across channels.

It works alongside it. InfiPlex isn't trying to replace ZhenHub's warehouse execution — it's solving the multichannel order aggregation and real-time inventory sync problem that sits upstream of fulfillment.

Yes — because InfiPlex owns the channel connections rather than ZhenHub, switching warehouses or 3PLs later doesn't require re-connecting every marketplace; only the fulfillment routing changes.

Yes — the 3PL Connector program gives each client their own Site Area with their own channel mix, all routed to a ZhenHub-run warehouse where applicable.

ZhenHub connects on every InfiPlex plan. Basic Starter is $49.99/month with up to 2,000 SKUs at $0.50 per order; Growth Starter is $499.99/month with 10,000 SKUs and 1,000 orders included ($0.10 per additional order); Growth Pro is $999.99/month with 100,000 SKUs and 10,000 orders included ($0.05 per additional order). Full details are on the Pricing page.

Yes — your existing ZhenHub subscription or fulfillment fees are billed by ZhenHub as usual; InfiPlex's plan and per-order pricing are separate and cover the multichannel OMS layer.

No — ZhenHub is a standard included integration. You pay your InfiPlex plan and per-order fees only.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month. Schedule a demo and we'll walk through how InfiPlex and your existing ZhenHub setup fit together.

Yes — InfiPlex sends orders to ZhenHub regardless of destination; ZhenHub's own network determines which of its facilities actually fulfills a given international order.

Yes — many sellers connect a single channel first to validate the workflow before expanding to their full channel mix.