Question 1

How do we connect the InfiPlex App with our CastleGate account?

Accepted Answer

After signing up for one of the seller packages, our Support Team will set up your OMS site in 1-2 business days. You can then access your InfiPlex OMS site and connect your Wayfair CastleGate multichannel 3PL warehousing services account to start managing orders and inventory. Our team will work with you to configure your CastleGate connection and your overall OMS settings.

Question 2

Can InfiPlex sync inventory with CastleGate, Wayfair's multi-channel logistics services?

Accepted Answer

Yes, InfiPlex multi-channel inventory sync manages inventory levels for all your SKUs. InfiPlex integrates directly with CastleGate to receive available inventory levels and updates all of your connected sales channels in real-time, which helps prevent overselling on Wayfair and other marketplaces.

Question 3

How does InfiPlex sync inventory with CastleGate?

Accepted Answer

InfiPlex pulls orders from integrated marketplaces every 15 minutes, automatically decrementing inventory for specific SKUs and queuing real-time updates for all channels. When orders are sent to CastleGate for fulfillment, inventory levels are updated and synced across all sales channels. InfiPlex also includes inventory buffer settings to help prevent overselling.

Question 4

How fast is the CastleGate setup with InfiPlex?

Accepted Answer

It typically takes 2-3 business days to get fully connected. 1-2 business days after signing up, InfiPlex Support will assist you in connecting your OMS to CastleGate, configuring your marketplaces, and setting up your product SKUs.

Question 5

What support is available for managing CastleGate orders?

Accepted Answer

The InfiPlex Support Team provides initial onboarding, including SKU configuration and system training, and offers ongoing support. You maintain the flexibility to configure your shipping preferences, choosing to ship directly from InfiPlex or through 3PL services like CastleGate.

Question 6

Can InfiPlex integrate CastleGate multichannel fulfillment with any marketplace, retailer, or ERP?

Accepted Answer

Yes, InfiPlex can integrate CastleGate with any sales channel, ERP, WMS, or shipping system. Supported systems include major ERPs (Netsuite, Microsoft Dynamics 365, QuickBooks), shipping platforms (ShipStation, ShipWorks), various WMS platforms, OMS systems, numerous shopping carts (Shopify, Magento, WooCommerce), and major 3PL warehouse companies.

Question 7

What is the best InfiPlex Inventory & Order Management System Package for my e-commerce business?

Accepted Answer

InfiPlex offers multiple packages: Basic Standard ($299.99/mo, 250 orders, 2,500 SKUs), Growth Starter ($499.99/mo, 1,000 orders, 10,000 SKUs), Growth Pro ($999.99/mo, 10,000 orders, 50,000 SKUs), and Growth Enterprise (customized resources). All packages include marketplace integrations, with higher tiers adding support for 3PL, EDI, and ERP integrations.

Question 8

Can I sync multiple warehouses with CastleGate?

Accepted Answer

Yes, InfiPlex supports syncing inventory levels for multiple Wayfair and CastleGate warehouses. You can manage these levels directly within InfiPlex or sync from external sources like Shopify or FTP inventory feeds.

Question 9

Can I connect my CastleGate inventory with NetSuite?

Accepted Answer

Yes, InfiPlex can sync your inventory levels from CastleGate to NetSuite, with the ability to sync multiple warehouses between the two systems.

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