Re-Add a Shipping Tracking Number

Last Updated: Sep 21, 2026

When tracking was entered by hand and is wrong, or carries a stray space or extra character that the marketplace rejects, delete the package in InfiPlex Inventory & Order Management System (OMS) and add it again. The corrected tracking is then sent to the marketplace the order came from.

Steps

1. Set Fully Shipped to No. At the top of the order detail, click set as not processed. A fully shipped order's packages cannot be deleted. Reload the order to see the Delete button.
   
2. Delete the existing package. If the tracking number itself is correct, copy it first. Click the red Delete button.
   
3. Re-add the package. Use the Quantity to Ship column to create a new package and enter the tracking number.
   

The new package is sent to the originating marketplace to confirm shipment.

Set-up Support

Contact InfiPlex with any tracking questions. Support is included with every InfiPlex package.

 

Related order guides

• Shipping Label Package Info Area
• Add a Package from the Order Detail
• Manual Order Import
• Order Automation Overview