Guide · Refurbed marketplace
Refurbed connects to seller systems through a merchant API at api.refurbed.com, built around three core exchanges: pulling new orders, pushing tracking once a shipment goes out, and keeping inventory current so Refurbed never offers a unit that is not really available. Payout runs on a settlement model with its own commission breakdown per transaction. This page follows an order through that flow and explains what the settlement numbers actually mean.
How the connection works
A Refurbed integration is built around three jobs running on their own schedules: importing new orders from Refurbed into your system, exporting tracking information back to Refurbed once a shipment leaves, and exporting current inventory so Refurbed's listings reflect what you can actually fulfill. Orders are matched to your catalog primarily by a merchant SKU field; if that match fails, matching falls back to the underlying product identifier. None of the three exchanges are one-time setup steps, each runs continuously for as long as the account is connected.
Step 1
| Step | What happens | What to get right |
|---|---|---|
| Order import | New Refurbed orders pull into your system on a scheduled cycle | Poll frequently enough that acknowledgment and shipping stay timely |
| SKU matching | Refurbed order lines match to your catalog by merchant SKU | Keep the merchant SKU field populated and unique per listing |
| Fallback matching | If the SKU does not match, the system falls back to product ID | Treat a fallback match as a signal your SKU mapping has a gap |
| Order status | Refurbed exposes order status, mappable to your own workflow states | Map every status Refurbed uses, not just the common ones, so nothing gets stuck unrecognized |
Step 2
Once a shipment leaves your warehouse, tracking information exports back to Refurbed so the buyer sees shipment status without contacting support. This is the same shape as tracking export on any marketplace: it should fire from the actual ship event, not from a batch job later in the day, since the buyer's visibility and any performance measurement tied to shipment speed both depend on it landing promptly.
Continuous
Inventory export keeps Refurbed's available-to-sell quantity in sync with your actual stock, and it typically includes a safety quantity setting, a buffer held back from what Refurbed is told is available, which protects against a sale on another channel landing between inventory syncs. Because a Refurbed account can list across multiple countries from one connection, listing details, including price, are commonly configured per market rather than once for the whole account; a price set for the German market does not automatically apply to another country Refurbed lists you in.
Repricing is also available through mapped attributes, letting price respond to competitive conditions on Refurbed's marketplace the way a Buy Box repricer does elsewhere, without a manual price change for every listing.
Getting paid
| Field | What it represents |
|---|---|
| Base commission | Refurbed's standard commission on the transaction |
| Payout commission | The commission component actually applied to the seller's payout for that transaction |
| Total commission | The full commission taken across the transaction |
| Transaction ID | A unique reference tying the settlement back to a specific order, useful for reconciliation |
Settlement is reported per transaction rather than as a single blended monthly number, which means reconciliation against your own accounting is a matter of matching transaction IDs rather than estimating from a total. Refurbed's own current seller terms, commission structure, and country list are published to approved sellers directly; the figures here reflect what integration partners and Refurbed's public materials describe, and the place to confirm specifics is your Refurbed merchant account.
Automation
InfiPlex pulls Refurbed orders continuously, matches them to your catalog by SKU, exports tracking the moment a shipment posts, and feeds inventory per market with a safety buffer from the same shared pool every other channel draws from. Settlement data posts against its transaction ID so it reconciles cleanly with your books. Program page: Refurbed integration.
Frequently asked
The questions sellers ask when first connecting a Refurbed account.
Three continuous jobs: importing new orders, exporting tracking once a shipment leaves, and exporting inventory so Refurbed's listings reflect what you can fulfill. All three run for as long as the account stays connected.
By a merchant SKU field first. If that does not find a match, the system falls back to matching by the underlying product ID.
Yes. Listing settings, including price, are commonly configured per market rather than once for the entire account, since a single connection can list across multiple countries.
Yes, through mapped attributes that let price respond to competitive conditions on the marketplace, without a manual update per listing.
A buffer subtracted from your actual stock before it is reported as available to Refurbed, protecting against a sale on another channel landing between inventory sync cycles.
Base commission is Refurbed's standard commission rate on the transaction; payout commission is the commission component actually reflected in what you are paid. Total commission is the combined figure across the transaction.
Each settlement carries a transaction ID tying it back to a specific order, so reconciliation is a matter of matching transaction IDs rather than estimating from a blended total.
Yes. InfiPlex feeds inventory and pricing per market from one shared pool, so a multi-country Refurbed account does not require manually managing each market's listings separately.
Resources
SKU matching, per-market pricing, safety buffers, and settlement reconciliation, all automated. Live in 1–3 business days.
We connect Refurbed sellers across multiple markets. Tell us your current setup and we will map the connection. Contact us, email info@infiplex.com, or call 888‑770‑0857.
InfiPlex™ is a trademark of InfiPlex. Refurbed, Back Market, and Reebelo are trademarks of their respective owners. InfiPlex is an independent integration provider and is not endorsed by or affiliated with Refurbed, Back Market, or Reebelo. Program rules, fees, and country availability are set by each platform and change; verify current terms in your seller account before relying on them. This page does not cover tax, VAT, or duty treatment; consult a qualified advisor for that. ©2026 InfiPlex. All rights reserved.
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