Last Updated: Sep 21, 2026
InfiPlex uses two-step device verification: a login from an IP address the system has not seen before triggers a verification email to the account's address before that login is allowed through.
Verifying from the Email
Check the inbox for the account's email address, and the spam folder if it is not in the inbox; the message comes from no-reply@ your own domain. Click the link in the email and confirm the device. The login then works normally with the correct credentials.
Unlocking a Login Without the Email
If the user cannot find the verification email, a Root Admin can unlock the login directly: open Admin Tools (the wrench icon, top right), choose User, open the Locked Logins tab, and click the green Activate button for that login. The user can then log in from that device.
Set-up Support
Contact InfiPlex with any login access questions. Support is included with every InfiPlex package.
