Cin7 Integration FAQs: fill the gaps, or switch entirely

The InfiPlex Cin7 integration pulls orders from every marketplace InfiPlex connects and pushes them into Cin7 automatically. You pack and ship from within InfiPlex, and tracking updates flow back to both the marketplace and Cin7. Inventory can also sync with Cin7 as your system of record.

Clients tell us it comes down to connections: InfiPlex connects to significantly more marketplaces, carts, 3PLs, and shipping systems than Cin7 does natively. Adding InfiPlex extends your reach without requiring you to drop Cin7 for the inventory management it already handles well.

Most often it's a specific marketplace, cart, retail EDI trading partner, or shipping connection that Cin7 doesn't support natively. Clients connect InfiPlex for that piece while keeping Cin7 as their inventory system of record.

No — InfiPlex is built to sync alongside Cin7, not replace it, if that's what fits your operation. That said, some sellers do prefer to consolidate onto InfiPlex alone — see the switching section below if that's more your situation.

Over API. InfiPlex pushes marketplace orders into Cin7, and inventory can sync between the two automatically, so updates on either side stay reflected without manual re-entry.

InfiPlex connects 130+ marketplaces, carts, and retail EDI trading partners. Exactly which ones matter for your setup depends on what Cin7 already covers for you — our team can map the specific gap during a consultation.

Yes — InfiPlex handles retail EDI connections like Target, Costco, and Home Depot directly, often reducing or eliminating the EDI VAN costs sellers would otherwise pay.

Yes — InfiPlex integrates with NetSuite and QuickBooks Online, consolidating revenue from every channel InfiPlex connects into your system of record.

Yes — the OMS routes orders from InfiPlex-connected channels to your own warehouse or a connected 3PL via the 3PL Connector, independent of how Cin7 handles your existing fulfillment.

Not for the inventory management Cin7 already handles — your team keeps working in Cin7 as usual, since orders push in automatically. InfiPlex adds a second system for the channels and connections Cin7 doesn't cover.

InfiPlex connects directly to each additional channel — Amazon, Walmart, eBay, Etsy, and 130+ more — pulling orders automatically and pushing them into your Cin7 account alongside orders from channels Cin7 already connects to.

Yes — inventory can be synced with Cin7 as the system of record, keeping stock levels accurate in real time and helping eliminate overselling across every marketplace InfiPlex connects, including the ones Cin7 doesn't reach on its own.

Yes — you pack and ship the order within InfiPlex, and InfiPlex automatically sends fulfillment and tracking information to the originating marketplace and updates Cin7 with the same tracking information.

Yes — per-channel buffers hold back a safety quantity on InfiPlex-connected channels, configured independently from how you manage stock in Cin7.

Because inventory updates flow to Cin7 in real time as orders are placed from any connected channel, a sale anywhere decrements the shared count Cin7 sees — the scenario the sync exists specifically to prevent overselling against.

Yes — InfiPlex handles multichannel order and inventory management on its own, so some sellers migrate off Cin7 entirely rather than running two systems. Whether that's the better fit usually comes down to your specific channel mix and workflow.

Connecting your sales channels to InfiPlex generally follows the standard 1–3 business day onboarding window per channel; the overall migration timeline depends on how many channels, warehouses, and historical records you're bringing over, which our team scopes with you directly.

InfiPlex's onboarding focuses on getting live orders and current inventory flowing correctly; historical order data migration is scoped case by case during setup — discuss your specific reporting needs with our team before migrating.

Yes — many sellers connect a subset of channels to InfiPlex first to validate the experience before fully cutting over, rather than switching everything at once.

Sellers looking to consolidate onto one system, or who need broader channel connectivity than Cin7 offers natively, tend to switch entirely. Sellers happy with their current Cin7 setup but missing specific channel connections tend to run both together instead.

Cin7 connects on every InfiPlex plan as a standard connection. Basic Starter is $49.99/month (2,000 SKUs, $0.50/order); Growth Starter is $499.99/month (10,000 SKUs, 1,000 orders included, $0.10/order after); Growth Pro is $999.99/month (100,000 SKUs, 10,000 orders included, $0.05/order after). Full details are on the Pricing page.

No — InfiPlex's cost is your plan tier plus per-order fees above the included allowance; it doesn't take a percentage of your sales revenue.

Growth packages carry a 3-month minimum commitment and Partner packages a 12-month term; Basic Starter is month-to-month.

It depends on your order volume and catalog size — and on whether you're adding InfiPlex alongside Cin7 or replacing it — not on what you're paying today. Schedule a demo and we'll scope the right plan against your actual channel mix.

No — the sync with Cin7 is included as part of your InfiPlex plan, the same as any other connected channel or system.

No separate migration fee is charged — setup and configuration are included as part of your InfiPlex plan, with our USA-based team handling the connection work directly, whether you're syncing with Cin7 or migrating off it.