What is a marketplace fulfillment error?
It is a sales channel rejecting a tracking number or shipment confirmation for an order. The order shipped, but the marketplace has not accepted the proof, so it still shows as unshipped there.
Custom Report · Operations
Marketplace Fulfillment Error Report: every tracking or confirmation a channel rejected, with the reason
A marketplace fulfillment error report lists the orders where a sales channel rejected a tracking number or shipment confirmation, grouped by channel, with the reason from the log. InfiPlex flags those orders and keeps a shop log entry for every channel call, so an AI agent connected to the MCP server can count the failures per channel and read why each one happened in the same conversation.
- Counted per channelFailed orders by marketplace
- With the reasonRead from the InfiPlex shop log
- Fixable in chatRe-send tracking after a preview
The prompt
Which orders did a marketplace reject tracking for?
The flag means the channel rejected a tracking or confirmation send. The agent counts flagged orders per channel, then reads the log for the reason.
Show marketplace fulfillment errors for the last 30 days by channel, then list each failed order with the reason from the shop log.
Used InfiPlex OMS integration
9 orders have a marketplace fulfillment error in the last 30 days:
| Channel | Failed orders | What the shop log shows |
|---|---|---|
| Amazon.com | 4 | Tracking send rejected: order already canceled by the buyer (3), carrier name not accepted (1) |
| Walmart | 3 | Ship confirmation rejected: line quantity higher than the open quantity |
| eBay | 1 | Tracking send rejected: tracking number already used on another order |
| Target Plus | 1 | Ship confirmation rejected: carrier service not recognized |
Three of the four Amazon.com errors are buyer cancels that arrived after the label was bought. The Walmart orders share one cause and can be corrected together.
A rejected confirmation is an order the marketplace still counts as unshipped. This report finds them the day they happen. The failed sync watch agent runs the same check on a schedule and reports only new failures.
What is in the report
What the InfiPlex marketplace fulfillment error report shows
The summary is per channel; ask for the order list and each failed order comes back with its own log entry.
| Column | What it tells you |
|---|---|
| Channel | The marketplace that rejected the send |
| Failed orders | Orders carrying the marketplace fulfillment error flag |
| What the shop log shows | The response the channel returned, summarized from the log entries for those orders |
| Order (detail view) | InfiPlex order id and marketplace order number |
| Logged at (detail view) | When the failed call was made |
Make it yours
Follow-up prompts that reshape the marketplace fulfillment error report
The first answer is a starting point. Each follow-up below is one more sentence in the same conversation, and the AI agent rebuilds the report from InfiPlex data each time.
- “List the Walmart orders and the quantity shipped versus open on each.”Shows the exact lines behind a quantity rejection.
- “Which of these were fixed? Show only orders still in error.”Filters to orders that still carry the flag.
- “Re-send tracking for order 418822 with carrier UPS.”A write: the agent shows a preview and waits for your confirmation.
- “Count failed tracking sends per day for the last two weeks.”Uses the shop log to show whether failures are isolated or a trend.
Where the numbers come from
The InfiPlex data behind the marketplace fulfillment error report
Orders carry the flag, the shop log carries the reason, and the agent joins them.
order_search marketplace_fulfillment_errorOrders flagged with a fulfillment error, with any other filterorder_search pre_built fulfillment_errors_count_by_marketplaceFailed orders per channel for the last 30 dayslog_searchShop log entries for an order or a log type, with the channel responselog_types_getThe log type ids for each channel, for example the failed tracking send types
Every tool and its inputs are listed in the MCP tools reference. The same data is available as JSON through the InfiPlex REST API for teams that prefer a script.
Run it on a schedule
Schedule the marketplace fulfillment error report daily or weekly
Hourly during shipping hours keeps a rejection from sitting overnight. A scheduled AI agent or a short script runs the same prompt from cron and delivers the result by email, Slack, or shared folder. The scheduled custom reports guide covers both routes, and the daily inventory by warehouse report agent is a worked example to copy.
Frequently asked
Marketplace Fulfillment Error Report questions, answered
What sellers ask before they build this report on InfiPlex.
How does InfiPlex know a channel rejected tracking?
InfiPlex records the response to every channel call in the shop log and sets a fulfillment error flag on the order when a tracking or confirmation send is rejected.
Can the AI agent fix the error?
On an API key that allows writes, yes. It can record corrected tracking after showing a preview of the change. How AI agent writes are protected explains the confirmation step.
Which channels does the report cover?
Every channel InfiPlex sends tracking or shipment confirmations to, including Amazon, Walmart, eBay, Target Plus, Temu, and EDI retailers.
Does it show failed inventory or order pulls too?
Those live in the same shop log. Ask for failed inventory sends or failed order pulls by channel and the agent searches those log types the same way.
Resources
Related InfiPlex pages and guides
More custom reports
- All custom eCommerce reports
- Profit by Sales Channel Report
- SKU Profitability Report
- Multichannel Sales by Channel Report
- Top Selling SKUs Report
- Daily Sales Report
- Late Shipment Report
- 3PL Inventory Reconciliation Report
- Inventory Sent to Marketplace Report
- Orders by Warehouse Report
- Shipping Method Report
- Inventory Change Audit Report
- Unknown SKU Report
AI agents and the MCP server
- InfiPlex MCP server
- MCP server set-up guide
- MCP tools reference
- Scheduled custom reports with MCP and the API
- AI agent prompts for order management
- Is it secure? A plain-English overview
InfiPlex features behind this report
Find rejected tracking the day it happens
Connect an AI agent to InfiPlex, ask for the report in plain English, and put it on a schedule. No spreadsheet exports, no report builder to learn.
Want the marketplace fulfillment error report on your own data?
Tell us which channels, warehouses, and systems you run and we will build this report with you on a live InfiPlex instance. Contact us, email info@infiplex.com, or call 888‑770‑0857.
InfiPlex™ is a trademark of InfiPlex. Marketplace, retailer, carrier, and software names are trademarks of their respective owners. InfiPlex is an independent integration provider and is not endorsed by or affiliated with any of them. Report output on this page is sample data shown in the format the InfiPlex MCP server returns. ©2026 InfiPlex. All rights reserved.
